:root{color:#16212d;font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;--navy:#0b263a;--navy-2:#12354d;--green:#31c48d;--green-dark:#0f8a62;--ink:#16212d;--muted:#697683;--line:#dde4e3;--paper:#fff;--warm:#f7f3eb;--surface:#fff;--surface-soft:#fafbfb;--field:#ffffffe0;--sidebar-text:#eef5f4;background:#f3f5f4;font-family:Avenir Next,Avenir,system-ui,sans-serif}*{box-sizing:border-box}.visually-hidden{clip:rect(0, 0, 0, 0)!important;white-space:nowrap!important;border:0!important;width:1px!important;height:1px!important;margin:-1px!important;padding:0!important;position:absolute!important;overflow:hidden!important}body{min-width:320px;min-height:100vh;margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}h1,h2,h3,p{margin-top:0}h1,h2,h3,.brand{font-family:Avenir Next,Avenir,system-ui,sans-serif}:focus-visible{outline-offset:2px;outline:3px solid #31c48d73}.loading-screen{min-height:100vh;color:var(--navy);place-content:center;gap:24px;display:grid}.loading-screen>span{background:var(--line);width:44px;height:3px;margin:auto;position:relative;overflow:hidden}.loading-screen>span:after{content:"";background:var(--green);animation:1s ease-in-out infinite loading;position:absolute;inset:0}@keyframes loading{0%{transform:translate(-100%)}to{transform:translate(100%)}}.brand{letter-spacing:.08em;align-items:center;gap:11px;display:flex}.brand-mark{background:var(--green);width:37px;height:37px;color:var(--navy);border-radius:10px 10px 10px 3px;place-items:center;font-size:25px;font-style:italic;font-weight:800;display:grid}.brand strong,.brand small{line-height:1.05;display:block}.brand strong{font-size:15px}.brand small{opacity:.65;letter-spacing:.24em;margin-top:4px;font-size:9px}.login-page{grid-template-columns:minmax(440px,1.1fr) minmax(440px,.9fr);min-height:100vh;display:grid}.login-story{background:var(--navy);color:#fff;flex-direction:column;padding:clamp(32px,5vw,76px);display:flex;position:relative;overflow:hidden}.login-story:before{content:"";border:1px solid #ffffff14;border-radius:50%;width:480px;height:480px;position:absolute;bottom:-170px;right:-210px;box-shadow:0 0 0 86px #ffffff06,0 0 0 172px #ffffff05}.login-story .brand{z-index:1;position:relative}.story-copy{z-index:1;max-width:650px;margin:auto 0;position:relative}.eyebrow{color:var(--green);letter-spacing:.18em;font-size:11px;font-weight:700}.eyebrow.dark{color:var(--green-dark)}.story-copy h1{letter-spacing:-.045em;margin:24px 0;font-size:clamp(40px,5vw,68px);line-height:1.06}.story-copy>p{color:#bac7ce;max-width:560px;font-size:18px;line-height:1.7}.story-features{border-top:1px solid #ffffff1f;flex-wrap:wrap;gap:30px;margin-top:56px;padding-top:25px;display:flex}.story-features span{color:#b8c4cb;gap:7px;font-size:13px;display:grid}.story-features b{color:var(--green);letter-spacing:.14em;font-size:11px}.story-footer{z-index:1;letter-spacing:.17em;color:#8497a3;font-size:10px;position:relative}.login-panel{background:var(--warm);place-items:center;padding:40px;display:grid}.login-card{width:min(410px,100%)}.status-chip,.live-pill{color:#557066;letter-spacing:.04em;background:#ffffff8c;border:1px solid #d5dfd9;border-radius:99px;align-items:center;gap:8px;padding:7px 11px;font-size:11px;font-weight:700;display:inline-flex}.status-chip i,.live-pill i,.state i{background:var(--green);border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 3px #31c48d26}.login-card h2{letter-spacing:-.035em;color:var(--navy);margin:30px 0 8px;font-size:35px}.muted,.help-copy{color:var(--muted)}.login-card label,.edit-form label{color:#3a4853;gap:8px;margin-top:23px;font-size:12px;font-weight:700;display:grid}input,select{width:100%;color:var(--ink);background:#ffffffe0;border:1px solid #ccd6d4;border-radius:9px;padding:13px 14px;transition:border-color .2s,box-shadow .2s}input:focus,select:focus{border-color:var(--green-dark);outline:none;box-shadow:0 0 0 3px #31c48d1c}.primary-button{background:var(--navy);color:#fff;border:0;border-radius:9px;justify-content:space-between;align-items:center;gap:28px;min-height:49px;padding:0 18px;font-weight:700;display:flex}.login-card .primary-button{width:100%;margin-top:26px}.primary-button:hover{background:var(--navy-2)}.primary-button:disabled{opacity:.65;cursor:wait}.primary-button.small{min-height:42px;padding:0 16px;display:inline-flex}.help-copy{text-align:center;margin-top:24px;font-size:11px}.alert{color:#9d2f29;background:#fff0ef;border:1px solid #f0c7c3;border-radius:8px;margin-top:16px;padding:11px 13px;font-size:13px}.alert.success{color:#166c50;background:#ebfaf4;border-color:#bde8d8;margin:0}.app-shell{grid-template-columns:254px 1fr;min-height:100vh;display:grid}.sidebar{background:var(--navy);color:#eef5f4;flex-direction:column;height:100vh;min-height:100vh;padding:27px 20px 20px;display:flex;position:sticky;top:0}.sidebar .brand{border-bottom:1px solid #ffffff17;padding:0 9px 30px}.sidebar nav{gap:5px;padding-top:24px;display:grid}.nav-label{letter-spacing:.18em;color:#7190a3;padding:21px 12px 8px;font-size:9px;font-weight:700}.sidebar nav button{color:#9eb0ba;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:11px;width:100%;padding:11px 12px;font-size:13px;display:flex}.sidebar nav button>span{color:#8198a6;text-align:center;width:19px;font-size:17px}.sidebar nav button.active{color:#fff;box-shadow:inset 3px 0 var(--green);background:#31c48d1f}.sidebar nav button.active>span{color:var(--green)}.sidebar nav em{color:#7190a3;margin-left:auto;font-size:9px;font-style:normal}.sidebar-user{border-top:1px solid #ffffff17;align-items:center;gap:10px;margin-top:auto;padding:20px 5px 2px;display:flex}.avatar{width:36px;height:36px;color:var(--green-dark);background:#dceae5;border-radius:50%;flex:0 0 36px;place-items:center;font-size:11px;font-weight:800;display:grid}.sidebar-user div{flex:1;min-width:0}.sidebar-user strong,.sidebar-user small{white-space:nowrap;text-overflow:ellipsis;display:block;overflow:hidden}.sidebar-user strong{font-size:11px}.sidebar-user small{color:#7590a0;letter-spacing:.08em;margin-top:3px;font-size:8px}.sidebar-user button{color:#7e95a2;background:0 0;border:0;font-size:18px}.theme-toggle{color:#a9bac3;background:#ffffff0b;border:1px solid #ffffff1a;border-radius:8px;align-items:center;gap:11px;width:100%;min-height:40px;margin-top:auto;padding:0 12px;font-size:11px;display:flex}.theme-toggle:hover{color:#fff;border-color:#31c48d59}.theme-toggle+.sidebar-user{margin-top:12px}.login-theme-toggle{z-index:10;background:var(--surface);width:40px;height:40px;color:var(--navy);border:1px solid #cfd8d6;border-radius:50%;font-size:18px;position:fixed;top:24px;right:24px;box-shadow:0 4px 18px #0a263a1a}.workspace{background:#f3f5f4;min-width:0;padding:clamp(28px,4vw,54px)}.content-stack{gap:25px;max-width:1280px;margin:0 auto;display:grid}.page-heading{justify-content:space-between;align-items:flex-end;gap:30px;margin-bottom:10px;display:flex}.page-heading h1{letter-spacing:-.04em;color:var(--navy);margin:8px 0 0;font-size:clamp(30px,4vw,46px);line-height:1.1}.page-heading.compact{align-items:center}.page-heading.compact h1{font-size:36px}.page-heading p{color:var(--muted);margin:8px 0 0}.live-pill{color:#3c6254;background:#fff;margin-bottom:4px}.metric-grid{grid-template-columns:repeat(4,1fr);gap:14px;display:grid}.metric-card{background:var(--paper);border:1px solid var(--line);border-radius:12px;min-height:157px;padding:21px;display:grid;box-shadow:0 5px 16px #10263206}.metric-card.accent{background:var(--navy);border-color:var(--navy);color:#fff;position:relative;overflow:hidden}.metric-card.accent:after{content:"";border:1px solid #ffffff1a;border-radius:50%;width:100px;height:100px;position:absolute;top:-28px;right:-25px;box-shadow:0 0 0 25px #31c48d0a}.metric-card>span{letter-spacing:.04em;color:var(--muted);font-size:11px;font-weight:700}.metric-card.accent>span{color:#a9bbc4}.metric-card strong{color:var(--navy);align-self:center;font-family:Avenir Next,Avenir,system-ui,sans-serif;font-size:39px;line-height:1}.metric-card.accent strong{color:var(--green)}.metric-card small{color:#87929a;align-self:end;font-size:10px}.dashboard-grid{grid-template-columns:minmax(0,1.45fr) minmax(300px,.55fr);gap:16px;display:grid}.panel{background:var(--paper);border:1px solid var(--line);border-radius:12px;box-shadow:0 5px 20px #10263206}.activity-panel,.readiness-panel{padding:25px}.panel-title{border-bottom:1px solid #e8edec;justify-content:space-between;align-items:center;padding-bottom:17px;display:flex}.panel-title h2,.readiness-panel h2{color:var(--navy);margin:5px 0 0;font-size:20px}.count-badge{width:28px;height:28px;color:var(--green-dark);background:#eef4f1;border-radius:50%;place-items:center;font-size:11px;font-weight:800;display:grid}.timeline{padding-top:6px}.timeline-item{grid-template-columns:17px 1fr;gap:10px;padding:13px 0;display:grid;position:relative}.timeline-item:not(:last-child):before{content:"";background:#dce5e1;width:1px;position:absolute;top:27px;bottom:-10px;left:4px}.timeline-dot{border:2px solid var(--green);z-index:1;background:#fff;border-radius:50%;width:9px;height:9px;margin-top:4px}.timeline-item strong{color:#33424c;font-size:12px}.timeline-item p{color:#8b969d;margin:3px 0 0;font-size:10px}.empty{color:var(--muted);padding:15px 0;font-size:13px}.check-list{gap:11px;margin:0;padding:14px 0 0;list-style:none;display:grid}.check-list li{color:#4d5b64;align-items:center;gap:9px;font-size:12px;display:flex}.check-list span{width:21px;height:21px;color:var(--green-dark);background:#e4f8f0;border-radius:50%;place-items:center;font-weight:800;display:grid}.check-list .next{color:var(--navy);border-top:1px solid #e8edec;margin-top:4px;padding-top:14px;font-weight:700}.tabs{border-bottom:1px solid #d9e1df;gap:23px;display:flex}.tabs button{color:var(--muted);background:0 0;border:0;border-bottom:2px solid #0000;padding:0 2px 12px;font-size:13px;font-weight:700}.tabs button.active{color:var(--navy);border-color:var(--green)}.tabs span{background:#e7ecea;border-radius:20px;margin-left:5px;padding:2px 7px;font-size:9px}.table-panel{overflow:hidden}.table-scroll{overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:12px}th{text-align:left;color:#77848c;letter-spacing:.1em;text-transform:uppercase;border-bottom:1px solid var(--line);background:#fafbfb;padding:14px 17px;font-size:9px}td{color:#59666f;vertical-align:middle;border-bottom:1px solid #edf0ef;padding:15px 17px}tbody tr:last-child td{border-bottom:0}.user-cell{align-items:center;gap:10px;min-width:205px;display:flex}.user-cell strong,.user-cell small{display:block}.user-cell strong{color:var(--ink)}.user-cell small{color:#89949a;margin-top:2px;font-size:10px}.tag{color:#31506a;background:#e9f0f5;border-radius:4px;padding:4px 6px;font-size:8px;font-weight:800;display:inline-block}.sector-list{max-width:260px;display:inline-block}.state{align-items:center;gap:7px;font-size:10px;display:inline-flex}.state i{box-shadow:none;background:#abb5b9}.state.active{color:#257357}.state.active i{background:var(--green)}.sector-grid{grid-template-columns:repeat(3,1fr);gap:15px;display:grid}.sector-card{grid-template-columns:auto 1fr;gap:13px;padding:19px;display:grid;position:relative}.sector-icon{width:39px;height:39px;color:var(--green-dark);background:#e6f7f1;border-radius:9px;place-items:center;font-weight:800;display:grid}.sector-card h3{color:var(--navy);margin:1px 0 3px;font-size:14px}.sector-card p{color:var(--muted);font-size:10px}.sla{color:var(--muted);border-top:1px solid #e8edec;grid-column:1/-1;justify-content:space-between;padding-top:11px;font-size:10px;display:flex}.sla strong{color:var(--navy)}.edit-form{padding:24px}.form-heading{justify-content:space-between;gap:20px;display:flex}.form-heading h2{color:var(--navy);margin:0 0 4px;font-size:19px}.form-heading p{color:var(--muted);font-size:11px}.icon-button{border:1px solid var(--line);width:32px;height:32px;color:var(--muted);background:#fff;border-radius:7px;font-size:20px}.form-grid{grid-template-columns:repeat(2,1fr);gap:0 17px;display:grid}.form-grid.two{grid-template-columns:1fr 1fr}.edit-form fieldset{border:0;margin:23px 0 0;padding:0}.edit-form legend{color:#3a4853;margin-bottom:8px;font-size:12px;font-weight:700}.checks{flex-wrap:wrap;gap:7px 12px;display:flex}.checks label{align-items:center;gap:6px;margin:0;font-weight:500;display:flex}.checks input{width:auto;accent-color:var(--green-dark)}.form-actions{border-top:1px solid #e8edec;justify-content:flex-end;gap:9px;margin-top:22px;padding-top:16px;display:flex}.secondary-button{color:#4c5b65;background:#fff;border:1px solid #cfd8d6;border-radius:9px;min-height:42px;padding:0 16px;font-weight:700}.coming-soon{text-align:center;place-content:center;justify-items:center;max-width:700px;min-height:340px;margin:30px auto;padding:45px;display:grid}.coming-icon{color:var(--green);font-size:45px}.coming-soon h2{color:var(--navy);margin:15px 0 8px}.coming-soon p{color:var(--muted);max-width:500px;line-height:1.65}.progress{background:#e5ebe8;border-radius:10px;width:240px;height:5px;margin:28px 0 9px;overflow:hidden}.progress span{background:var(--green);width:14%;height:100%;display:block}.coming-soon small{color:var(--muted)}.export-button:disabled{opacity:.5;cursor:not-allowed}.report-filters{grid-template-columns:145px 145px 1fr 1fr 1fr auto;align-items:end;gap:12px;padding:17px;display:grid}.report-filters label{color:var(--muted);letter-spacing:.08em;text-transform:uppercase;gap:6px;font-size:9px;font-weight:800;display:grid}.report-filters input,.report-filters select{min-height:40px;padding:9px 11px;font-size:11px}.report-filters .primary-button{white-space:nowrap}.report-metrics{grid-template-columns:repeat(6,1fr);gap:11px;display:grid}.report-metrics article{background:var(--paper);border:1px solid var(--line);border-radius:11px;min-height:125px;padding:17px;display:grid}.report-metrics article.warning{border-top:3px solid #e68a43;padding-top:15px}.report-metrics span{color:var(--muted);letter-spacing:.04em;font-size:9px;font-weight:800}.report-metrics strong{color:var(--navy);align-self:center;font-family:Avenir Next,Avenir,system-ui,sans-serif;font-size:28px}.report-metrics .warning strong{color:#c56829}.report-metrics small{color:#89949a;align-self:end;font-size:8px;line-height:1.4}.table-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:18px 19px;display:flex}.table-header h2{color:var(--navy);margin:0;font-size:17px}.table-header p{color:var(--muted);margin:4px 0 0;font-size:10px}.loading-inline{color:var(--green-dark);font-size:10px;font-weight:700}.report-table td{white-space:nowrap}.report-client strong,.report-client small{display:block}.report-client strong{color:var(--navy);font-size:11px}.report-client small{color:var(--muted);margin-top:3px}.report-status,.sla-badge{border-radius:99px;padding:4px 7px;font-size:8px;font-weight:800;display:inline-flex}.report-status{color:#31506a;background:#e9f0f5}.status-finalizado{color:#257357;background:#e4f8f0}.status-aguardando{color:#a35924;background:#fff1e5}.status-em_atendimento{color:#285a91;background:#e8f1fb}.sla-badge{color:#247055;background:#e7f7f1}.sla-badge.breached{color:#a64c27;background:#fff0e9}.report-empty{min-height:220px;color:var(--muted);text-align:center;place-content:center;justify-items:center;display:grid}.report-empty span{font-size:29px}.report-empty strong{color:var(--navy);margin:7px 0 3px}.report-empty p{font-size:11px}.attendance-page{gap:16px;max-width:1460px;margin:0 auto;display:grid}.attendance-heading{justify-content:space-between;align-items:center;gap:24px;display:flex}.attendance-heading h1{color:var(--navy);letter-spacing:-.04em;margin:7px 0 2px;font-size:clamp(30px,3.4vw,43px)}.attendance-heading p{color:var(--muted);margin:0;font-size:14px}.attendance-heading-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:10px;display:flex}.queue-kpis{grid-template-columns:repeat(4,minmax(110px,1fr)) minmax(120px,.75fr);gap:9px;display:grid}.queue-kpis button,.queue-sla,.queue-waiting{border:1px solid var(--line);background:var(--paper);min-height:66px;color:var(--muted);text-align:left;border-radius:10px;justify-content:space-between;align-items:center;padding:10px 14px;display:flex}.queue-kpis button:hover,.queue-kpis button.active{box-shadow:inset 0 -3px var(--green);border-color:#0f8a62a6}.queue-kpis span{font-size:12px;font-weight:700}.queue-kpis strong{color:var(--navy);font-size:23px}.queue-kpis.waiting-only{grid-template-columns:minmax(220px,1fr) minmax(190px,.7fr) minmax(160px,.45fr)}.queue-waiting{border-left:4px solid var(--green)}.queue-kpis .active-attendance-button{background:#eef9f5;border-color:#b8dfd1}.queue-kpis .active-attendance-button strong{color:var(--green-dark)}.queue-kpis .active-attendance-button:disabled{opacity:.55;cursor:not-allowed;box-shadow:none;border-color:var(--line)}.queue-sla{background:#fff6ee;border-color:#f1d8c3}.queue-sla strong{color:#b25525}.queue-toolbar{grid-template-columns:minmax(280px,2fr) repeat(2,minmax(150px,1fr));gap:9px;padding:10px;display:grid}.queue-toolbar input,.queue-toolbar select{min-height:42px;padding:9px 11px;font-size:13px}.queue-search{position:relative}.queue-search>span{z-index:1;color:var(--muted);font-size:18px;position:absolute;top:10px;left:13px}.queue-search input{padding-left:37px}.queue-alert{margin:0}.queue-workspace{grid-template-columns:minmax(310px,.82fr) minmax(480px,1.5fr);gap:14px;min-height:590px;display:grid}.conversation-list,.attendance-detail{min-width:0;overflow:hidden}.conversation-list{flex-direction:column;min-height:590px;max-height:calc(100vh - 300px);display:flex}.conversation-list-header{border-bottom:1px solid var(--line);min-height:53px;color:var(--navy);justify-content:space-between;align-items:center;padding:0 16px;font-size:13px;display:flex}.conversation-list-header>div{gap:2px;display:grid}.conversation-list-header small{color:var(--muted);font-size:11px;font-weight:500}.conversation-list-header button{border:1px solid var(--line);background:var(--paper);width:32px;height:32px;color:var(--green-dark);border-radius:7px;font-size:19px}.conversation-scroll{flex:1;overflow-y:auto}.conversation-item{background:var(--paper);width:100%;min-height:110px;color:var(--ink);text-align:left;border:0;border-bottom:1px solid #edf0ef;grid-template-columns:42px 1fr auto;gap:11px;padding:15px;display:grid}.conversation-item:hover{background:var(--surface-soft)}.conversation-item.selected{box-shadow:inset 3px 0 var(--green);background:#eff9f5}.conversation-avatar{width:42px;height:42px;color:var(--green-dark);background:#e2f2ec;border-radius:50%;place-items:center;font-size:12px;font-weight:800;display:grid}.conversation-main{gap:6px;min-width:0;display:grid}.conversation-line{justify-content:space-between;gap:10px;display:flex}.conversation-line strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.conversation-line time{color:var(--muted);flex:none;font-size:11px}.conversation-message{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.conversation-meta{flex-wrap:wrap;align-items:center;gap:5px;display:flex}.conversation-meta em{color:var(--muted);background:#f1f4f3;border-radius:99px;padding:3px 7px;font-size:10px;font-style:normal}.conversation-meta .priority{font-weight:800}.priority-alta{color:#a55324!important;background:#fff0e6!important}.priority-urgente{color:#ad3833!important;background:#fee9e7!important}.sla-indicator{color:#a64c27;background:#fff0e9;border-radius:50%;place-items:center;width:22px;height:22px;font-size:11px;font-weight:900;display:grid}.queue-empty,.detail-empty{text-align:center;min-height:300px;color:var(--muted);place-content:center;justify-items:center;padding:30px;display:grid}.queue-empty>span,.detail-empty>span{color:var(--green);font-size:35px}.queue-empty strong,.detail-empty strong{color:var(--navy);margin-top:10px}.queue-empty p,.detail-empty p{margin:4px 0 0;font-size:12px}.attendance-detail{flex-direction:column;min-height:590px;display:flex}.detail-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:20px;padding:21px 23px 17px;display:flex}.detail-header h2{color:var(--navy);margin:5px 0 4px;font-size:24px}.detail-header p{color:var(--muted);margin:0;font-size:12px}.detail-protocol{color:var(--green-dark);letter-spacing:.08em;font-size:11px;font-weight:800}.detail-strip{border-bottom:1px solid var(--line);grid-template-columns:repeat(4,1fr);display:grid}.detail-strip div{border-right:1px solid var(--line);min-width:0;padding:13px 17px}.detail-strip div:last-child{border-right:0}.detail-strip span,.detail-strip strong{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.detail-strip span{color:var(--muted);text-transform:uppercase;letter-spacing:.08em;font-size:9px}.detail-strip strong{color:var(--ink);margin-top:5px;font-size:12px}.danger-text{color:#b44d28!important}.message-preview{border-bottom:1px solid var(--line);background:#f4f7f6;padding:22px 23px}.message-channel{color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-size:10px;font-weight:800}.message-bubble{background:var(--paper);border:1px solid var(--line);border-radius:4px 13px 13px;width:min(530px,88%);margin-top:11px;padding:13px 15px 8px;box-shadow:0 3px 12px #1026320a}.message-bubble p{margin:0;font-size:14px;line-height:1.55}.message-bubble time{text-align:right;color:var(--muted);margin-top:5px;font-size:9px;display:block}.message-preview>small{color:var(--muted);margin-top:11px;font-size:10px;display:block}.chat-panel{border-bottom:1px solid var(--line);background:#f2f6f4;flex-direction:column;min-height:390px;display:flex}.chat-heading{background:var(--paper);border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;min-height:62px;padding:12px 20px;display:flex}.chat-heading h3{color:var(--navy);margin:0;font-size:16px}.chat-heading p{color:var(--muted);margin:3px 0 0;font-size:12px}.chat-heading>span{color:#287157;background:#e8f1ee;border-radius:99px;padding:5px 9px;font-size:12px;font-weight:800}.chat-warning{color:#785d12;background:#fff7df;border-bottom:1px solid #eedca5;padding:10px 18px;font-size:13px;line-height:1.45}.chat-warning strong{color:#624a08}.chat-scroll{background-image:radial-gradient(#0b263a0b .75px,#0000 .75px);background-size:15px 15px;flex-direction:column;gap:13px;min-height:280px;max-height:430px;padding:22px;display:flex;overflow-y:auto}.chat-message{gap:4px;width:min(560px,82%);display:grid}.chat-message.incoming{align-self:flex-start}.chat-message.outgoing{align-self:flex-end}.chat-message>span{color:var(--muted);padding:0 5px;font-size:12px}.chat-message.outgoing>span{text-align:right}.chat-message>div{border:1px solid var(--line);background:var(--paper);border-radius:5px 14px 14px;padding:12px 14px 8px;box-shadow:0 3px 12px #1026320d}.chat-message.outgoing>div{background:#dff6ed;border-color:#b9e4d4;border-radius:14px 5px 14px 14px}.chat-message p{color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:15px;line-height:1.5}.chat-message footer{color:var(--muted);justify-content:flex-end;align-items:center;gap:8px;margin-top:6px;font-size:12px;display:flex}.chat-message footer em{color:#287157;font-style:normal}.chat-empty{min-height:190px;color:var(--muted);place-content:center;justify-items:center;display:grid}.chat-empty span{color:var(--green);font-size:30px}.chat-empty p{margin:6px 0 0;font-size:14px}.chat-composer{background:var(--paper);border-top:1px solid var(--line);padding:14px 18px 11px}.chat-composer>label{color:var(--ink);margin-bottom:7px;font-size:14px;font-weight:800;display:block}.chat-composer>.composer-row{grid-template-columns:auto 1fr auto;align-items:end;gap:8px;display:grid}.chat-composer textarea{resize:vertical;background:var(--field);width:100%;min-height:76px;max-height:170px;color:var(--ink);border:1px solid #ccd6d4;border-radius:10px;padding:11px 13px;font-size:15px;line-height:1.45}.chat-composer textarea:focus{border-color:var(--green-dark);outline:none;box-shadow:0 0 0 3px #31c48d1c}.chat-composer button{white-space:nowrap;min-height:46px}.chat-composer>small{text-align:right;color:var(--muted);margin-top:4px;font-size:12px;display:block}.emoji-picker{position:relative}.chat-composer .emoji-toggle{background:var(--field);width:42px;min-height:42px;color:var(--green-dark);border:1px solid #ccd6d4;border-radius:9px;place-items:center;padding:0;font-size:22px;line-height:1;display:grid}.chat-composer .emoji-toggle:hover,.chat-composer .emoji-toggle[aria-expanded=true]{border-color:var(--green-dark);background:#eaf8f3}.emoji-popover{z-index:12;border:1px solid var(--line);background:var(--paper);border-radius:11px;width:286px;padding:10px;position:absolute;bottom:calc(100% + 9px);left:0;box-shadow:0 15px 40px #09222f2e}.emoji-popover header{min-height:31px;color:var(--navy);justify-content:space-between;align-items:center;font-size:13px;display:flex}.chat-composer .emoji-popover header button{width:28px;min-height:28px;color:var(--muted);background:0 0;border:0;padding:0;font-size:19px}.emoji-popover>div{grid-template-columns:repeat(8,1fr);gap:2px;display:grid}.chat-composer .emoji-popover>div button{background:0 0;border:0;border-radius:6px;width:32px;min-height:32px;padding:0;font-size:20px}.chat-composer .emoji-popover>div button:hover{background:var(--surface-soft);transform:scale(1.08)}.chat-locked{background:var(--paper);border-top:1px solid var(--line);text-align:center;padding:17px 20px}.chat-locked strong{color:var(--navy);font-size:14px}.chat-locked p{color:var(--muted);margin:3px 0 0;font-size:13px}.attendance-history{flex:1;padding:20px 23px}.detail-section-title{justify-content:space-between;align-items:center;gap:15px;display:flex}.detail-section-title h3{color:var(--navy);margin:0;font-size:15px}.detail-section-title span{color:var(--muted);font-size:10px}.history-list{margin-top:13px}.history-row{border-top:1px solid #edf0ef;grid-template-columns:29px 1fr auto;align-items:start;gap:10px;padding:10px 0;display:grid}.history-icon{width:25px;height:25px;color:var(--green-dark);background:#e5f7f0;border-radius:50%;place-items:center;font-size:12px;font-weight:900;display:grid}.history-row strong{font-size:12px}.history-row p{color:var(--muted);margin:2px 0 0;font-size:10px}.history-row time{color:var(--muted);font-size:10px}.history-empty{color:var(--muted);margin:17px 0;font-size:12px}.detail-actions{border-top:1px solid var(--line);flex-wrap:wrap;justify-content:flex-end;gap:9px;min-height:69px;padding:13px 20px;display:flex}.close-button{color:#a43c37;border-color:#e7c2bf}.detail-actions-top{border-top:0;border-bottom:1px solid var(--line);background:var(--surface-soft);min-height:64px}.attendance-focus{z-index:25;background:#e9efed;grid-template-columns:minmax(250px,310px) minmax(0,1fr);gap:12px;padding:12px;display:grid;position:fixed;inset:0}.focus-list,.focus-chat{min-width:0;min-height:0;overflow:hidden}.focus-list{flex-direction:column;display:flex}.focus-list>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:72px;padding:13px 15px;display:flex}.focus-list>header div{gap:4px;display:grid}.focus-list>header span{color:var(--green-dark);letter-spacing:.1em;font-size:10px;font-weight:900}.focus-list>header strong{color:var(--navy);font-size:16px}.focus-list>header button,.focus-exit{border:1px solid var(--line);background:var(--paper);color:var(--muted);border-radius:8px}.focus-list>header button{width:36px;height:36px;font-size:20px}.focus-list-scroll{flex:1;overflow-y:auto}.focus-list-item{border:0;border-bottom:1px solid var(--line);background:var(--paper);width:100%;min-height:88px;color:var(--ink);text-align:left;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:10px;padding:13px;display:grid}.focus-list-item:hover{background:var(--surface-soft)}.focus-list-item.selected{box-shadow:inset 3px 0 var(--green);background:#eff9f5}.focus-list-item>span:nth-child(2){gap:3px;min-width:0;display:grid}.focus-list-item strong,.focus-list-item small,.focus-list-item em{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.focus-list-item strong{font-size:14px}.focus-list-item small{color:var(--muted);font-size:12px}.focus-list-item em{color:var(--green-dark);font-size:11px;font-style:normal}.focus-list-item time{color:var(--muted);align-self:start;font-size:10px}.focus-chat{background:#f2f6f4;flex-direction:column;display:flex}.focus-chat-header{background:var(--paper);border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:18px;min-height:84px;padding:12px 16px;display:flex}.focus-client{align-items:center;gap:11px;min-width:220px;display:flex}.focus-client>div{min-width:0}.focus-client h2{text-overflow:ellipsis;white-space:nowrap;color:var(--navy);margin:0;font-size:20px;overflow:hidden}.focus-client p{text-overflow:ellipsis;white-space:nowrap;color:var(--muted);margin:4px 0 0;font-size:12px;overflow:hidden}.focus-actions{flex-wrap:wrap;justify-content:flex-end;gap:7px;display:flex}.tool-button,.focus-exit{align-items:center;gap:7px;min-height:40px;padding:0 12px;font-size:12px;font-weight:800;display:inline-flex}.tool-button{border:1px solid var(--line);background:var(--paper);color:var(--ink);border-radius:8px}.tool-button:hover{border-color:var(--green-dark);color:var(--green-dark)}.tool-button:disabled{opacity:.5;cursor:not-allowed}.tool-button span{color:var(--green-dark);font-size:17px}.tool-button.danger{color:#9d3d38;border-color:#e4c3c0}.tool-button.danger span{color:#b54842}.tool-button.recording{color:#a52f2a;background:#fff0ef;border-color:#d8736d;animation:1.2s infinite recording-pulse}.focus-exit{margin-left:4px}.focus-alert{margin:8px 12px 0}.focus-chat>.chat-scroll{flex:1;min-height:0;max-height:none}.chat-composer.compact{padding:11px 14px 8px}.chat-composer.compact textarea{min-height:54px;max-height:120px}.media-message{align-items:center;gap:10px;min-width:190px;display:flex}.media-message>span{width:34px;height:34px;color:var(--green-dark);background:#dceee7;border-radius:50%;flex:0 0 34px;place-items:center;font-size:17px;display:grid}.media-message>div{flex:1;min-width:0}.media-message strong,.media-message small{text-overflow:ellipsis;white-space:nowrap;max-width:340px;display:block;overflow:hidden}.media-message strong{font-size:13px}.media-message small{color:var(--muted);margin-top:2px;font-size:11px}.media-message>button{border:1px solid var(--line);background:var(--paper);min-height:30px;color:var(--green-dark);border-radius:7px;padding:4px 8px;font-size:11px;font-weight:800}.tool-button.internal{color:#176b51;background:#eff9f5;border-color:#b5d8cc}.assistant-lock{background:#f2fbf8;border-top-color:#b5d8cc}.assistant-lock .secondary-button{min-height:34px;margin-top:10px;padding:6px 12px}@keyframes recording-pulse{50%{box-shadow:0 0 0 4px #b548421f}}.internal-panel-backdrop{z-index:40;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#04141d61;justify-content:flex-end;display:flex;position:fixed;inset:0}.internal-panel{background:var(--paper);flex-direction:column;width:min(440px,100%);height:100%;display:flex;box-shadow:-18px 0 50px #0519233d}.internal-panel>header{border-bottom:1px solid var(--line);justify-content:space-between;gap:15px;padding:20px;display:flex}.internal-panel>header span{color:var(--green-dark);letter-spacing:.1em;font-size:10px;font-weight:900}.internal-panel>header h2{color:var(--navy);margin:4px 0;font-size:23px}.internal-panel>header p{color:var(--muted);margin:0;font-size:12px}.assistant-members{border-bottom:1px solid var(--line);background:var(--surface-soft);padding:14px 18px}.assistant-members>div{justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px;display:flex}.assistant-members>div>strong{color:var(--ink);font-size:13px}.assistant-members .secondary-button{min-height:32px;padding:5px 9px;font-size:11px}.assistant-members>p{color:var(--muted);margin:8px 0 0;font-size:12px}.assistant-chip{border:1px solid var(--line);background:var(--paper);min-height:31px;color:var(--ink);border-radius:99px;align-items:center;gap:5px;margin:0 5px 5px 0;padding:4px 7px 4px 4px;font-size:11px;display:inline-flex}.assistant-chip i{width:22px;height:22px;color:var(--green-dark);background:#dff3eb;border-radius:50%;place-items:center;font-size:8px;font-style:normal;font-weight:900;display:grid}.assistant-chip small{color:var(--muted);font-size:9px}.assistant-chip button{width:20px;height:20px;color:var(--muted);background:0 0;border:0;border-radius:50%;padding:0}.assistant-chip button:hover{color:#a43c37;background:#fbeaea}.internal-message-log{background:#edf4f2;flex-direction:column;flex:1;gap:10px;min-height:0;padding:17px;display:flex;overflow-y:auto}.internal-message-log article,.team-message-log article{align-self:flex-start;width:82%}.internal-message-log article.mine,.team-message-log article.mine{align-self:flex-end}.internal-message-log article>span,.team-message-log article>span{color:var(--muted);padding:0 5px 3px;font-size:11px;display:block}.internal-message-log article.mine>span,.team-message-log article.mine>span{text-align:right}.internal-message-log article>div,.team-message-log article>div{border:1px solid var(--line);background:var(--paper);border-radius:5px 12px 12px;padding:10px 12px 7px}.internal-message-log article.mine>div,.team-message-log article.mine>div{background:#dff6ed;border-color:#b9e4d4;border-radius:12px 5px 12px 12px}.internal-message-log p,.team-message-log p{color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:14px;line-height:1.45}.internal-message-log time,.team-message-log time{color:var(--muted);text-align:right;margin-top:5px;font-size:10px;display:block}.internal-composer{border-top:1px solid var(--line);padding:14px 16px}.internal-composer label,.team-composer label{color:var(--ink);margin-bottom:6px;font-size:13px;font-weight:800;display:block}.internal-composer textarea,.team-composer textarea{resize:vertical;background:var(--field);width:100%;color:var(--ink);border:1px solid #ccd6d4;border-radius:9px;padding:10px 12px;line-height:1.45}.internal-composer textarea:focus,.team-composer textarea:focus{border-color:var(--green-dark);outline:none;box-shadow:0 0 0 3px #31c48d1c}.internal-composer>div{justify-content:space-between;align-items:center;gap:10px;margin-top:8px;display:flex}.internal-composer small,.team-composer small{color:var(--muted);font-size:11px}.assistant-explanation{border-left:3px solid var(--green);color:var(--muted);background:#eef8f4;margin:15px 0 0;padding:13px;font-size:13px;line-height:1.5}.team-page{gap:17px;display:grid}.internal-only-badge{color:#176b51;background:#eff9f5;border:1px solid #b5d8cc;border-radius:99px;padding:7px 11px;font-size:12px;font-weight:900}.team-workspace{grid-template-columns:minmax(260px,340px) minmax(420px,1fr);min-height:620px;max-height:calc(100vh - 190px);display:grid;overflow:hidden}.team-members{border-right:1px solid var(--line);background:var(--surface-soft);flex-direction:column;min-width:0;display:flex}.team-members>.queue-search{margin:14px}.team-member-list{min-height:0;overflow-y:auto}.team-member-list>button{border:0;border-bottom:1px solid var(--line);background:var(--paper);width:100%;min-height:88px;color:var(--ink);text-align:left;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:10px;padding:12px 14px;display:grid}.team-member-list>button:hover{background:var(--surface-soft)}.team-member-list>button.selected{box-shadow:inset 3px 0 var(--green);background:#eff9f5}.team-member-list>button>span:nth-child(2){gap:3px;min-width:0;display:grid}.team-member-list strong,.team-member-list small,.team-member-list em{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.team-member-list strong{font-size:14px}.team-member-list small{color:var(--muted);font-size:11px}.team-member-list em{color:var(--green-dark);font-size:11px;font-style:normal}.team-member-list time{color:var(--muted);align-self:start;font-size:10px}.team-conversation{background:#edf4f2;flex-direction:column;min-width:0;min-height:0;display:flex}.team-conversation>header{background:var(--paper);border-bottom:1px solid var(--line);align-items:center;gap:11px;min-height:72px;padding:13px 18px;display:flex}.team-conversation>header h2{color:var(--navy);margin:0;font-size:18px}.team-conversation>header p{color:var(--muted);margin:3px 0 0;font-size:12px}.team-message-log{flex-direction:column;flex:1;gap:11px;min-height:0;padding:20px;display:flex;overflow-y:auto}.team-composer{background:var(--paper);border-top:1px solid var(--line);padding:13px 16px}.team-composer>div{grid-template-columns:1fr auto;align-items:end;gap:9px;display:grid}.team-composer textarea{min-height:55px}.team-composer>small{margin-top:5px;display:block}.team-composer .primary-button{min-height:45px}.modal-backdrop{z-index:30;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#04141da6;place-items:center;padding:24px;display:grid;position:fixed;inset:0}.action-modal{width:min(570px,100%);max-height:calc(100vh - 48px);padding:23px;overflow-y:auto}.action-modal label{color:#3a4853;gap:7px;margin-top:17px;font-size:12px;font-weight:700;display:grid}.action-modal label span{color:var(--muted);font-weight:500}.action-modal textarea{resize:vertical;background:var(--field);min-height:86px;color:var(--ink);border:1px solid #ccd6d4;border-radius:9px;padding:12px 14px}.action-modal textarea:focus{border-color:var(--green-dark);outline:none;box-shadow:0 0 0 3px #31c48d1c}.modal-fields{grid-template-columns:1fr 1fr;gap:13px;display:grid}.contact-modal{width:min(980px,100%);max-height:calc(100vh - 48px);padding:23px;overflow:hidden}.contact-modal .form-heading p{margin:4px 0 0;font-size:13px}.contact-modal-grid{border:1px solid var(--line);border-radius:11px;grid-template-columns:minmax(280px,.85fr) minmax(360px,1.15fr);min-height:500px;max-height:calc(100vh - 145px);margin-top:18px;display:grid;overflow:hidden}.contact-picker{background:var(--surface-soft);border-right:1px solid var(--line);flex-direction:column;min-width:0;padding:14px;display:flex}.contact-picker .queue-search input{background:var(--paper)}.contact-results{min-height:0;margin-top:12px;overflow-y:auto}.contact-results>button{border:0;border-bottom:1px solid var(--line);width:100%;min-height:76px;color:var(--ink);text-align:left;background:0 0;grid-template-columns:42px minmax(0,1fr);align-items:center;gap:10px;padding:11px 9px;display:grid}.contact-results>button:hover{background:var(--paper)}.contact-results>button.selected{box-shadow:inset 3px 0 var(--green);background:#e9f8f2;border-radius:8px}.contact-results>button>span:last-child{gap:3px;min-width:0;display:grid}.contact-results strong,.contact-results small,.contact-results em{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.contact-results strong{font-size:14px}.contact-results small{color:var(--muted);font-size:13px}.contact-results em{color:var(--green-dark);font-size:12px;font-style:normal}.contact-loading,.contact-empty{color:var(--muted);text-align:center;padding:35px 15px;font-size:14px}.contact-empty p{margin:5px 0 0;font-size:13px}.contact-start-form{padding:18px 20px;overflow-y:auto}.selected-contact-state{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:34px;padding-bottom:10px;display:flex}.selected-contact-state span{color:var(--green-dark);letter-spacing:.07em;text-transform:uppercase;font-size:12px;font-weight:900}.selected-contact-state button{color:var(--green-dark);background:0 0;border:0;font-size:13px;font-weight:800}.contact-start-form label{color:var(--ink);gap:7px;margin-top:13px;font-size:14px;font-weight:700;display:grid}.contact-start-form input,.contact-start-form select{min-height:43px;padding:9px 11px}.contact-start-form textarea{resize:vertical;background:var(--field);min-height:92px;color:var(--ink);border:1px solid #ccd6d4;border-radius:9px;padding:11px 13px;font-size:15px;line-height:1.45}.contact-start-form textarea:focus{border-color:var(--green-dark);outline:none;box-shadow:0 0 0 3px #31c48d1c}.contact-save-note{color:#2c6e57;background:#eef8f4;border-radius:8px;margin:11px 0 0;padding:10px 12px;font-size:13px}.contact-start-form .form-actions{margin-top:16px}.meta-status-grid{grid-template-columns:repeat(3,1fr);gap:13px;display:grid}.meta-status-card{border-top:4px solid #d5dddb;min-height:160px;padding:21px;display:grid}.meta-status-card.ready{border-top-color:var(--green)}.meta-status-card.protected{border-top-color:#3b6f8f}.meta-status-card>span{color:var(--muted);font-size:13px;font-weight:800}.meta-status-card strong{color:var(--navy);align-self:center;font-size:24px}.meta-status-card.ready strong{color:var(--green-dark)}.meta-status-card p{color:var(--muted);align-self:end;margin:0;font-size:13px;line-height:1.45}.meta-layout{grid-template-columns:minmax(420px,1.25fr) minmax(320px,.75fr);gap:14px;display:grid}.meta-config-panel,.meta-events-panel{padding:23px}.meta-config-panel .panel-title,.meta-events-panel .panel-title{align-items:flex-start}.meta-checks{grid-template-columns:1fr 1fr;gap:0 18px;padding:11px 0;display:grid}.meta-checks>div{border-bottom:1px solid #edf0ef;align-items:center;gap:11px;min-height:67px;display:flex}.meta-checks>div>span{color:#87939a;background:#eef1f0;border-radius:50%;flex:0 0 27px;place-items:center;width:27px;height:27px;font-size:15px;font-weight:900;display:grid}.meta-checks>div>span.done{color:var(--green-dark);background:#e3f8f0}.meta-checks strong,.meta-checks small{display:block}.meta-checks strong{color:var(--ink);font-size:14px}.meta-checks small{color:var(--muted);margin-top:3px;font-size:12px}.meta-callback{border:1px solid var(--line);background:var(--surface-soft);border-radius:10px;margin-top:14px;padding:17px}.meta-callback span,.meta-callback small{display:block}.meta-callback span{color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-size:12px;font-weight:800}.meta-callback code{background:var(--navy);color:#d9f7ea;overflow-wrap:anywhere;border-radius:7px;margin:8px 0;padding:10px 12px;font-size:13px;display:block}.meta-callback small{color:var(--muted);font-size:12px;line-height:1.5}.meta-safety{border-left:3px solid var(--green);background:#eef8f4;margin-top:14px;padding:15px 17px}.meta-safety strong{color:var(--navy);font-size:14px}.meta-safety p{color:var(--muted);margin:4px 0 0;font-size:13px;line-height:1.5}.meta-events{padding-top:8px}.meta-events>div{border-bottom:1px solid #edf0ef;align-items:center;gap:11px;min-height:70px;display:flex}.meta-events>div:last-child{border-bottom:0}.meta-event-state{text-align:center;color:#31506a;background:#e9f0f5;border-radius:99px;flex:0 0 92px;padding:5px 8px;font-size:11px;font-weight:900}.meta-event-state.state-processado{color:#247055;background:#e3f8f0}.meta-event-state.state-falha{color:#9d2f29;background:#fff0ef}.meta-events strong,.meta-events small{display:block}.meta-events strong{color:var(--ink);font-size:14px}.meta-events small{color:var(--muted);margin-top:4px;font-size:12px;line-height:1.4}.meta-event-empty{text-align:center;color:var(--muted);place-content:center;justify-items:center;min-height:260px!important;display:grid!important}.meta-event-empty span{color:var(--green);font-size:32px}.meta-event-empty p{margin:7px 0 0;font-size:14px}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--ink:#e5edec;--muted:#93a2aa;--line:#2d414b;--paper:#142d3b;--warm:#102632;--surface:#142d3b;--surface-soft:#173441;--field:#173541;background:#0e222d}:root[data-theme=dark] body,:root[data-theme=dark] .workspace{color:var(--ink);background:#0e222d}:root[data-theme=dark] .login-panel{background:#102632}:root[data-theme=dark] .login-card h2,:root[data-theme=dark] .page-heading h1,:root[data-theme=dark] .panel-title h2,:root[data-theme=dark] .readiness-panel h2,:root[data-theme=dark] .metric-card strong,:root[data-theme=dark] .sector-card h3,:root[data-theme=dark] .sla strong,:root[data-theme=dark] .form-heading h2,:root[data-theme=dark] .coming-soon h2,:root[data-theme=dark] .report-metrics strong,:root[data-theme=dark] .table-header h2,:root[data-theme=dark] .report-client strong,:root[data-theme=dark] .report-empty strong{color:#eaf2f1}:root[data-theme=dark] input,:root[data-theme=dark] select,:root[data-theme=dark] textarea{background:var(--field);color:#edf4f3;border-color:#38505b}:root[data-theme=dark] input::-webkit-calendar-picker-indicator{filter:invert()}:root[data-theme=dark] .panel,:root[data-theme=dark] .metric-card,:root[data-theme=dark] .report-metrics article,:root[data-theme=dark] .live-pill{background:var(--paper);border-color:var(--line)}:root[data-theme=dark] .metric-card.accent{background:#071d2a}:root[data-theme=dark] th{color:#9babb2;border-color:var(--line);background:#18333f}:root[data-theme=dark] td,:root[data-theme=dark] .table-header,:root[data-theme=dark] .panel-title,:root[data-theme=dark] .form-actions,:root[data-theme=dark] .sla{border-color:var(--line)}:root[data-theme=dark] .secondary-button,:root[data-theme=dark] .icon-button,:root[data-theme=dark] .login-theme-toggle{color:#dce8e6;background:#173541;border-color:#3a515c}:root[data-theme=dark] .avatar{color:#56daa6;background:#244651}:root[data-theme=dark] .tag,:root[data-theme=dark] .report-status{color:#b8d9ed;background:#203f51}:root[data-theme=dark] .status-finalizado,:root[data-theme=dark] .sla-badge{color:#77dbb6;background:#174739}:root[data-theme=dark] .status-aguardando,:root[data-theme=dark] .sla-badge.breached{color:#f0b083;background:#543323}:root[data-theme=dark] .status-em_atendimento{color:#9bc7f5;background:#203e5e}:root[data-theme=dark] .timeline-dot{background:var(--paper)}:root[data-theme=dark] .tabs,:root[data-theme=dark] .timeline-item:not(:last-child):before{border-color:var(--line);background:var(--line)}:root[data-theme=dark] .tabs span{background:#243e49}:root[data-theme=dark] .attendance-heading h1,:root[data-theme=dark] .queue-kpis strong,:root[data-theme=dark] .conversation-list-header,:root[data-theme=dark] .conversation-line strong,:root[data-theme=dark] .detail-header h2,:root[data-theme=dark] .detail-section-title h3,:root[data-theme=dark] .queue-empty strong,:root[data-theme=dark] .detail-empty strong{color:#eaf2f1}:root[data-theme=dark] .queue-sla{background:#3d2d25;border-color:#5b4031}:root[data-theme=dark] .conversation-item{background:var(--paper);border-color:var(--line)}:root[data-theme=dark] .conversation-item:hover{background:#173541}:root[data-theme=dark] .conversation-item.selected{background:#173d38}:root[data-theme=dark] .queue-kpis .active-attendance-button{background:#173d38;border-color:#286a55}:root[data-theme=dark] .conversation-meta em{background:#223e49}:root[data-theme=dark] .message-preview{background:#102833}:root[data-theme=dark] .chat-panel{background:#0f2732}:root[data-theme=dark] .chat-heading h3,:root[data-theme=dark] .chat-locked strong{color:#eaf2f1}:root[data-theme=dark] .chat-heading>span{color:#77dbb6;background:#174739}:root[data-theme=dark] .chat-warning{color:#ead994;background:#40391e;border-color:#5b512c}:root[data-theme=dark] .chat-warning strong{color:#f2df91}:root[data-theme=dark] .chat-scroll{background-image:radial-gradient(#ffffff0d .75px,#0000 .75px)}:root[data-theme=dark] .chat-message.outgoing>div{background:#174739;border-color:#286a55}:root[data-theme=dark] .chat-composer .emoji-toggle[aria-expanded=true]{background:#173d38}:root[data-theme=dark] .emoji-popover header{color:#eaf2f1}:root[data-theme=dark] .attendance-focus{background:#091b24}:root[data-theme=dark] .focus-list-item{background:var(--paper)}:root[data-theme=dark] .focus-list-item:hover{background:#173541}:root[data-theme=dark] .focus-list-item.selected{background:#173d38}:root[data-theme=dark] .focus-list>header strong,:root[data-theme=dark] .focus-client h2{color:#eaf2f1}:root[data-theme=dark] .focus-chat{background:#0f2732}:root[data-theme=dark] .media-message>span{background:#24463f}:root[data-theme=dark] .tool-button.internal,:root[data-theme=dark] .assistant-lock,:root[data-theme=dark] .internal-only-badge,:root[data-theme=dark] .assistant-explanation{color:#77dbb6;background:#173d38;border-color:#286a55}:root[data-theme=dark] .internal-panel>header h2,:root[data-theme=dark] .team-conversation>header h2{color:#eaf2f1}:root[data-theme=dark] .internal-message-log,:root[data-theme=dark] .team-conversation{background:#0f2732}:root[data-theme=dark] .internal-message-log article.mine>div,:root[data-theme=dark] .team-message-log article.mine>div{background:#174739;border-color:#286a55}:root[data-theme=dark] .team-member-list>button{background:var(--paper)}:root[data-theme=dark] .team-member-list>button:hover{background:#173541}:root[data-theme=dark] .team-member-list>button.selected{background:#173d38}:root[data-theme=dark] .history-row{border-color:var(--line)}:root[data-theme=dark] .action-modal label{color:#dce8e6}:root[data-theme=dark] .contact-results>button.selected,:root[data-theme=dark] .contact-save-note{background:#173d38}:root[data-theme=dark] .meta-status-card strong,:root[data-theme=dark] .meta-safety strong{color:#eaf2f1}:root[data-theme=dark] .meta-checks>div,:root[data-theme=dark] .meta-events>div{border-color:var(--line)}:root[data-theme=dark] .meta-safety{background:#173d38}:root[data-theme=dark] .meta-callback{background:#102833}@media (width<=1050px){.metric-grid,.sector-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid{grid-template-columns:1fr}.report-filters,.report-metrics{grid-template-columns:repeat(3,1fr)}.queue-toolbar{grid-template-columns:1fr 1fr}.queue-workspace{grid-template-columns:minmax(280px,.8fr) minmax(400px,1.2fr)}.meta-layout{grid-template-columns:1fr}}@media (width<=760px){.login-page{grid-template-columns:1fr}.login-story{min-height:320px;padding:28px}.story-copy{margin:55px 0}.story-copy h1{font-size:37px}.story-copy>p,.story-features,.story-footer{display:none}.login-panel{min-height:520px;padding:42px 24px}.app-shell{display:block}.sidebar{width:100%;height:auto;min-height:0;padding:15px 18px;position:static}.sidebar .brand{border-bottom:0;padding:0 0 14px}.sidebar nav{border-top:1px solid #ffffff17;padding:8px 0 0;display:flex;overflow-x:auto}.sidebar nav button{white-space:nowrap;width:auto}.nav-label,.sidebar-user{display:none}.theme-toggle{justify-content:center;width:40px;min-height:38px;padding:0;position:absolute;top:15px;right:18px}.theme-toggle span:last-child{display:none}.workspace{padding:28px 18px 45px}.page-heading{flex-direction:column;align-items:flex-start;gap:12px}.page-heading.compact h1{font-size:30px}.metric-grid{grid-template-columns:1fr 1fr}.metric-card{min-height:140px;padding:17px}.metric-card strong{font-size:31px}.sector-grid,.form-grid,.form-grid.two{grid-template-columns:1fr}.report-filters{grid-template-columns:1fr 1fr}.report-filters .primary-button{grid-column:1/-1}.report-metrics{grid-template-columns:1fr 1fr}.attendance-heading{flex-direction:column;align-items:flex-start}.attendance-heading-actions{justify-content:space-between;width:100%}.queue-kpis{grid-template-columns:repeat(2,1fr)}.queue-sla{grid-column:1/-1}.queue-kpis.waiting-only{grid-template-columns:1fr 1fr}.queue-kpis.waiting-only .queue-sla{grid-column:1/-1}.queue-toolbar,.queue-workspace{grid-template-columns:1fr}.conversation-list{min-height:360px;max-height:440px}.attendance-detail{min-height:520px}.detail-strip{grid-template-columns:1fr 1fr}.detail-strip div:nth-child(2){border-right:0}.modal-fields{grid-template-columns:1fr;gap:0}.contact-modal{padding:16px}.contact-modal-grid{grid-template-columns:1fr;max-height:calc(100vh - 125px);overflow-y:auto}.contact-picker{border-right:0;border-bottom:1px solid var(--line);min-height:290px}.contact-results{max-height:215px}.contact-start-form{overflow:visible}.chat-composer>.composer-row{grid-template-columns:auto 1fr}.chat-composer .composer-row>.primary-button{grid-column:1/-1;width:100%}.chat-composer .emoji-toggle,.chat-composer .emoji-popover button{width:auto}.chat-message{width:92%}.meta-status-grid,.meta-checks{grid-template-columns:1fr}.attendance-focus{grid-template-rows:180px minmax(0,1fr);grid-template-columns:1fr;gap:7px;padding:7px}.focus-list-scroll{display:flex;overflow:auto hidden}.focus-list>header{min-height:56px}.focus-list-item{border-right:1px solid var(--line);min-width:270px;height:116px}.focus-chat-header{flex-direction:column;align-items:flex-start}.focus-actions{justify-content:flex-start}.focus-exit{order:-1}.focus-client{width:100%}.focus-chat>.chat-scroll{padding:14px}.team-workspace{grid-template-rows:230px minmax(450px,1fr);grid-template-columns:1fr;min-height:680px;max-height:none}.team-members{border-right:0;border-bottom:1px solid var(--line)}.team-member-list{display:flex;overflow:auto hidden}.team-member-list>button{min-width:260px}.team-composer>div{grid-template-columns:1fr}.team-composer .primary-button{width:100%}.internal-panel{width:min(440px,94vw)}}@media (width<=460px){.metric-grid,.report-metrics,.report-filters{grid-template-columns:1fr}.metric-card{min-height:125px}.report-filters .primary-button{grid-column:auto}}@media (prefers-reduced-motion:reduce){*,:before,:after{animation-duration:.01ms!important}}